Frequently Asked Questions
Share information about your brand with your customers. Describe a product, make announcements, or welcome customers to your store.
Frequently Asked Questions
Talk about your brand
Share information about your brand with your customers. Describe a product, make announcements, or welcome customers to your store.
Talk about your brand
Share information about your brand with your customers. Describe a product, make announcements, or welcome customers to your store.
Frequently Asked Questions
ORDER & PAYMENT
How do I place an order?
Add products to your cart, validate, enter your shipping information, and proceed to payment. You'll receive a confirmation email.
What payment methods do you accept?
Credit card (Visa, Mastercard, American Express) and PayPal. All payments are 100% secure.
Can I modify my order?
Contact us immediately at contact@primalfit.com. If the order hasn't shipped yet, we can modify it.
Can I cancel my order?
If the order hasn't shipped yet, contact us. Once shipped, you'll need to use the return policy (free return within 30 days).
SHIPPING
What are the delivery times?
USA: 7-10 business days after shipment
Canada: 10-14 business days after shipment
What are the shipping costs?
Free for orders over $50 USD / $65 CAD. Below: $8 USD / $10 CAD
Can I track my order?
Yes, you'll receive an email with a tracking number as soon as your order ships.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and times vary by location.
What if I'm not home during delivery?
A notice will be left. The package will be held at the depot or post office for 15 days.
RETURNS & EXCHANGES
Can I return a product?
Yes, you have 30 days after receipt to return a product. See our Return Policy.
Are returns free?
Yes, for USA and Canada.
How do I exchange sizes?
Return the product for a refund, then place a new order with the correct size.
What if my product is defective?
Contact us immediately with photos at contact@primalfit.com. We'll offer an exchange or refund.
PRODUCTS
How do I choose my size?
Check our detailed Size Guide on each product page. If unsure, contact us.
Are your leggings really squat-proof?
Yes, guaranteed 100% opaque even in deep squats. Tested by our athletes.
How do I care for my Primal Fit apparel?
Machine wash at 30°C (86°F), no dryer, no bleach. See label for detailed instructions.
What is the fabric composition?
Varies by product. Generally polyamide and elastane for stretch and breathability. See product page.
Where are your products made?
Manufactured in certified facilities with ethical production standards.
ACCOUNT & DATA
Do I need to create an account to order?
No, you can checkout as a guest. Creating an account allows you to track orders and save time.
How do I create an account?
Click "Account" at the top of the site and follow instructions.
Is my data secure?
Yes, we comply with GDPR and data protection laws. See our Privacy Policy.
How do I unsubscribe from the newsletter?
Click the unsubscribe link at the bottom of any email, or contact us.
OTHER
Do you offer promo codes?
Yes, sign up for our newsletter to receive 15% off your first order with code PRIMAL15 and exclusive offers.
Can I gift a product?
Yes, add a note during checkout or contact us for a personalized message.
Do you have physical stores?
No, we're online-only to offer the best prices.
How do I contact you?
Email: contact@primalfit.com (response within 24h)
Instagram: @primalfit
Facebook: Primal Fit
Your question isn't listed?
Contact us at contact@primalfit.com, we'll respond quickly!
Collapsible content
What payment methods do you accept?
We accept various payment methods to ensure a seamless shopping experience. You can pay using major credit cards (Visa, Mastercard, American Express), debit cards, PayPal, and other secure online payment options.
How can I track my order?
Once your order is confirmed, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your shipment and get real-time updates on its delivery progress.
Do you offer warranties on your products?
Yes, we offer warranties on all our electronics products to ensure our customers' peace of mind. Each product comes with a standard manufacturer warranty, and we also provide extended warranty options for additional coverage.
What is your return and exchange policy?
We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, you can initiate a return or exchange within 30 days of receiving the product. Please note that certain items, such as personalized or custom-made products, may have specific return guidelines.
Do you offer free shipping?
Yes, we offer free shipping on orders above a certain value. Please check our shipping policy for more details on eligibility and delivery timeframes.
Didn't find what you were looking for? Feel free to contact us at any time.