Returns & Exchanges
30-Day Money-Back Guarantee
At Primal Fit, your satisfaction is our priority. If a product doesn't meet your expectations, you can return it within 30 days of receiving your order.
Return Conditions
Products must be:
✓ Unworn and unwashed
✓ With all tags attached
✓ In original packaging
✓ With invoice/receipt
Important:
For hygiene reasons, underwear cannot be returned if unwrapped.
Return Procedure
1. Contact us
Email: contact@primalfit.com
Subject: "Return Request - Order #[NUMBER]"
Include: order number, product(s) to return, reason for return
2. We send you a return label
FREE returns for USA and Canada
3. Ship the package
Use the provided label
4. Refund
Within 14 days after receipt and verification of return
Refund to original payment method
Exchanges
We don't manage direct exchanges. To change size or color:
- Return the product (refund)
- Place a new order
Defective Products
If you receive a defective or damaged product:
- Contact us immediately with photos
- We'll offer an exchange or refund
- Free return shipping
Primal Fit Guarantee:
We guarantee the quality of our products. If a manufacturing defect appears under normal use conditions, contact us for a quick solution.
Timeline
- Return processing: 2-3 business days after receipt
- Refund: 5-10 business days depending on your bank
Questions?
Our team is here to help:
Email: contact@primalfit.fr